At Gimedo, we value your satisfaction and want to ensure that you have a positive shopping experience with us. We have designed our return and refund policy to be fair, transparent, and convenient for our customers. Please take a moment to familiarize yourself with our policy below.
Eligibility for Returns
- Products must be returned within 27 days of receipt.
- Products must be in their original condition and packaging (not unboxed), including all accessories, manuals, and promotional items that were included in the original shipment.
- Products must not have been damaged, altered, or used in any way.
- Custom or special order items are not eligible for return unless the item is defective or damaged.
Return Process
- Contact our customer service team at [email protected] to initiate a return.
- Our customer service team will provide you with a return authorization number and instructions on how to return the product.
- The cost of the original shipping will be deducted from the credit amount. In other words, you are responsible for the 2-way shipping cost of any item you return.
- Pack the product securely in its original packaging, including all accessories, manuals, and promotional items.
- Include the return authorization number on the outside of the package and ship the product back to us.
- Once we receive the returned product, our quality control team will inspect it to ensure that it meets the conditions outlined in the eligibility for returns section.
- If the product meets the conditions for return, we will process the refund.
Refund Process
- Refunds will be issued to the original payment method used for the purchase.
- The refund will be processed within 3-4 business days from the date we receive the returned item and verify its eligibility.
- Shipping fees, if applicable, are non-refundable, unless the product is defective or damaged.
Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of receiving the order. Contact our customer support team at [email protected], providing details and supporting evidence (such as photos) of the issue. We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation.
Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a refund. However, if your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process outlined above upon receiving the item.
Please note:
We reserve the right to refuse a return or refund if the product does not meet the eligibility criteria mentioned above or if the return process is not followed correctly.
If you have any questions or require further assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team at [email protected]. We are here to help you and ensure your satisfaction with your Gimedo shopping experience.