Frequently Asked Questions

Gimedo ( is dedicated to providing an exceptional shopping experience for our valued customers. To assist you in finding answers to your inquiries, we have compiled a comprehensive list of frequently asked questions below.


1. How can I place an order?

To place an order, select the desired products and add them to your shopping cart. Proceed to checkout, where you’ll enter your billing and shipping information. Finally, choose your preferred payment method and complete the purchase.

2. What happens after I place an order?

After placing an order, you will receive a confirmation email detailing your purchase. Our processing time usually takes 3-4 business days. Once your order has been processed, it will be shipped, and you’ll receive a shipping confirmation email with tracking information.

3. Can I make changes to my order?

If you need to make changes to your order, please contact us at [email protected] as soon as possible. We’ll make every effort to accommodate your request, but please note that once an order has been processed, modifications are not possible.


1. Where do you ship from?

We only ship to the 48 contiguous United States.

2. How long does shipping take?

Once your order has been processed, you can expect to receive your shipment within 4-5 business days, depending on your location.

3. How much does shipping cost?

We offer free delivery on all orders to the 48 contiguous United States.

Return & Refund

1. What is your Return & Refund Policy?

Our Return & Refund Policy details the terms for returning a product for a refund. You can find it in the Refund & Returns section of our website.

2. How do I initiate a product return for a refund?

To initiate a product return for a refund, please contact us at [email protected]. Our team will provide you with the necessary instructions and information to proceed with the return process.


1. What is your Cancellation Policy?

Our Cancellation Policy explains the terms for canceling an order. You can review it in the Cancellation section of our website.

2. How do I cancel an order?

If you wish to cancel an order, please reach out to us at [email protected]. We will guide you through the necessary steps to cancel the order.


1. What payment methods do you accept?

We currently accept payment through PayPal.

2. Can I apply for a discount after placing an order?

Discounts cannot be applied after an order has been placed.

3. Is my payment information secure?

Yes, your payment information is secure. We utilize SSL encryption to safeguard your personal and financial data during the checkout process.

If you have any further questions, please don’t hesitate to contact us at [email protected]. We are dedicated to ensuring that you have the best possible shopping experience with Gimedo.

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